A few months ago, I was downtown for an assignment on a rainy day. After getting all my bags out of the car, I grabbed the umbrella, but try as I might I could not open it. I became impatient (with the umbrella, of course) and kept trying hurriedly to open it, even though I had arrived at the courthouse with plenty of time to spare.

Just as I figured out I had not pressed the right button, a friendly voice from the sidewalk said, “You can do it! I believe in you!” I turned around, and realized it was one of the security officers who works at the courthouse, with a big smile on his face. I laughed, now protected from the rain with the umbrella, and we bid each other a good day.